Support

SparkKing — 11 Indian languages, learnable from any of 12

Common questions

I can't hear any audio

• Check the silent switch on iPhone — it mutes app audio even when the volume is up.
• Turn the volume up while a lesson is open, not from the home screen. Phones keep a separate volume for media.
• If you use Bluetooth headphones, disconnect them and try the phone speaker.

Pronunciation practice says I'm wrong when I'm right

Speech recognition is least reliable on very short words — a single word of two or three letters gives it little to work with, and background noise affects it more than you would expect. It helps to record somewhere quiet, hold the phone closer, and speak at a normal pace rather than slowly.

If it keeps failing on a word you are confident about, please email us the word and the language. We use those reports to fix the underlying recording, and a failed attempt should never cost you an allowance — tell us if it did and we will restore it.

My progress or streak disappeared

Check that you are signed in the same way you signed up. Progress is tied to your account, not to the device — so if you used Google the first time, signing in with email later creates a second, empty account rather than opening your old one.

If you are signed in correctly and progress is still missing, update to the latest version, then email us. Do not delete the app first, as that makes it harder for us to trace.

I paid but still see the free limits

Open Settings in the app and choose Restore purchases. Subscriptions are tied to your App Store or Google Play account, so use the same store account you paid with. If the limits remain after restoring, email us with the store receipt and we will sort it out.

I'm not getting daily reminders

Notifications need permission. Check your phone's Settings → SparkKing → Notifications, and the notification settings inside the app. Reminders are sent in your local timezone, so they follow you if you travel.

Deleting your account and data

You can ask us to delete your SparkKing account and everything associated with it at any time, and you do not need a reason.

Email support@sparkking.org from the address you registered with, with the subject Delete my account. We will confirm before anything is removed.

What is deleted: your profile, learning progress, streaks, practice recordings, certificates, subscription records held by us, and your push notification token.

What is kept, and why: anonymised usage counts that cannot be traced back to you, and any transaction records we are required by law to retain. Payments made through the App Store or Google Play are held by Apple and Google — deleting your SparkKing account does not cancel a subscription, so please cancel it in your store account as well, or you will continue to be charged.

Deletion completes within 30 days. It cannot be undone, and progress cannot be recovered afterwards.

Getting a copy of your data

Email support@sparkking.org with the subject Export my data and we will send you a machine-readable copy of everything we hold about you.

Reporting a problem with content

SparkKing teaches 11 languages, and no automated check catches everything. If a translation, romanisation or audio clip is wrong, please tell us — include the language and the word. Corrections from native speakers are the most useful mail we get, and we act on them.

Contact

AEYEON Technologies Private Limited
Support: support@sparkking.org
Privacy: privacy@sparkking.org
Website: www.sparkking.org